Grievance Officer
Effective 21 September 2026 · Version 2026-09-21.1Email support@nearsoul.in. No app login is required. If an email app does not open, copy this address into your email service.
Email GrievanceContact the Grievance Officer
For grievances about NearSoul, operated by Himalaya Industries, contact the Grievance Officer at support@nearsoul.in with subject Grievance. You can also submit a Grievance / appeal ticket through Settings > Safety & Legal > Report a Problem.
What to include
Describe the concern, relevant user or content IDs, dates, any previous ticket number and the outcome you seek. Include a reply address. We may verify ownership for account or privacy requests. Never send passwords, one-time codes, payment credentials or suspected CSAM.
Handling and escalation
We assess the complaint, route urgent safety issues for priority review, and respond under the time limits applicable to the type of complaint and law in force. A ticket receipt confirms submission, not resolution. Request an update using the ticket or email thread. You may appeal moderation decisions through this channel and use any competent statutory grievance, consumer, law-enforcement or data-protection forum available under applicable law. These options do not limit your legal rights.