Account Deletion & Data Requests
Effective 21 September 2026 · Version 2026-09-21.1Email support@nearsoul.in. No app login is required. If an email app does not open, copy this address into your email service.
Request account deletionRequest without the app
Email support@nearsoul.in with subject Delete my NearSoul account, from the email associated with your account where possible. Include your NearSoul user ID and say that you request deletion of your account and associated personal data. You do not need to reinstall NearSoul. If you cannot access that email, explain this so support can arrange appropriate verification. Do not send passwords or one-time codes.
Request in the app
Open Settings > Safety & Legal > Download/Delete Account and choose Request account deletion. You can cancel the request on the same screen for two days (48 hours) from submission. The screen shows the exact cancellation deadline. After this window, an uncancelled request is marked as a serious deletion request for administrator review and deletion, subject to ownership checks and required retention. Contact support for help after the cancellation deadline. Submitting a request does not mean deletion has already completed.
What is removed and retained
Deletion removes the account and associated profile, location records, media and communication data processed by the deletion workflow. Relevant transaction, complaint, safety, fraud and audit records may need to remain for a legitimate legal purpose; active legal holds require review. Backup copies may remain through their retention cycle. Other members may have independently saved shared content. Ask support for details of any retained category, reason and applicable period.
Download your data
The in-app download feature is being developed and will launch soon. You can still email support@nearsoul.in with subject NearSoul data request for access or correction. We may verify ownership and explain any lawful exclusions before responding.
Payments
Account deletion and uninstalling the app do not automatically cancel recurring store subscriptions or issue refunds. Manage subscriptions through the store that billed you and see Refund & Cancellation. Statutory rights remain available.